If you received a damaged shipment (sorry!) please contact our customer support team Monday - Friday 8:30am - 5:30pm PST.
They will need 1-2 photos of the damage via email and may ask you to inspect the product for any visual damage to better determine if a replace is required or if your unit is safe for install.
To contact our support team:
By phone: (800) 661-0680
By email: support@aquasureusa.com