How do I initiate a return?

Aquasure Support
Aquasure Support

Our return policy is as follows:


All Aquasure Whole House Water Treatment Systems come with a 30-day money-back guarantee from the date of purchase. All return shipping fees are the customer's responsibility unless the return is due to our error or manufacturer defect. 


Our refund policy and conditions are as follows:


  • If a system was returned unused and media were in their original, unopened packaging —we will issue a full product refund minus a 15% restocking fee upon receiving the merchandise in undamaged condition.


  • If a system was returned used, not defective, and packaging was opened —we will refund the purchase price less 50% re-stocking fee and upon receiving the merchandise returned in undamaged condition.



Returns can be shipped back to the address below: 



Aquasure Receiving Dept.

5015 Hallmark Pkwy San Bernardino CA 92407


*Please note, original orders placed through Lowes, Home Depot, Walmart, FactoryPure, Sears, and Wayfair will need to refer to the third party vendor’s own return policy, not Aquasure USA.