If you received a part or product that does not match your order, please contact our Customer Support team so we can review the issue and determine the appropriate next steps.
What Information Do I Need to Provide?
To help us verify the item you received, please email the following:
- 1–2 clear photos of the item received
- Your original order number
- Your product serial number (if applicable)
- Your current mailing address
Providing complete information helps our team review your request more quickly.
Submit a Support Request
If you need additional assistance, please submit a support request through the Aquasure Help Center and select the option that best matches your question or issue. Our team will review the details and follow up with the next steps.