If a part of your Aquasure system is damaged or requires replacement, please submit a support request through the Aquasure Help Center and select the option that best matches your situation.
Information Required
Please email the following information to Customer Support:
- 1-2 clear photos of the damaged part
- Your order number
- Your mailing address
Providing photos and order information helps our team identify the correct replacement part and determine the appropriate next steps. Additional information may be requested depending on the part or system involved.
Replacing Harmony Water Softener Control Valves
Replacement requests involving the control valve on a Harmony Water Softener require additional troubleshooting before a replacement can be approved.
This troubleshooting process helps our technical support team accurately diagnose the issue and determine whether a replacement part is needed. As with any other replacement request, please submit a support request through the Aquasure Help Center.