When requesting product support, providing the right information upfront can help Aquasure review your request more quickly and accurately.
The information needed may depend on your product, system type, or issue, but the details below are helpful for most support requests.
Helpful Information to Include
When submitting a product support request, include as much of the following information as possible:
- Product name or system series
- Model number or SKU
- Order number, if available
- Type of system, such as water softener, whole house filtration, reverse osmosis, UV, or replacement filter
- Clear photo of the system label or product label
- Clear photo of the part, filter, fitting, or area you need help with
- Description of the question, issue, or concern
- Any troubleshooting steps you have already tried
If You Need Installation or Setup Help
For installation or setup questions, it can also help to include:
- Photos of the installation area
- Plumbing type, such as PEX, copper, or PVC
- Plumbing size, if known
- Where the system is being installed
- Any existing filtration or softening equipment already installed
Photos are especially helpful when support needs to confirm fit, placement, orientation, or connection points.
If You Need Water Treatment Guidance
For product recommendations or water treatment questions, include:
- Water source, such as city water or well water
- Main water concerns, such as hardness, sediment, chlorine, odor, staining, discoloration, or bacteria-related concerns
- Number of bathrooms in the home
- Number of people in the household
- Water test results, if available
Water quality details help support determine which system or replacement product may be the best fit for your home.
If You Need Help With a Filter, Part, or Accessory
For replacement filters, parts, or accessories, include:
- Current system model or SKU
- Model number printed on the existing filter or part
- Clear photo of the existing filter, part, or system label
- Whether the system has multiple stages or connected components
This helps confirm compatibility before replacement products are recommended.
How to Submit A Support Request
Submitting a support request is quick and easy! Simply visit the Aquasure Help Center and fill out this form. Our team will review your request and follow up with the next steps.