If you believe you placed a duplicate order or were charged twice, submit a support request as soon as possible so Aquasure can review the order details.
Our team will check whether there are duplicate orders or duplicate charges associated with your account.
What Information to Include
When submitting your request, include:
- Your order number
- Any additional order number that may be a duplicate
- The email address used to place the order
- A brief explanation of what appears duplicated
- A screenshot of the duplicate charge, if available
This helps our team compare the order details and determine which order should remain active.
What Happens Next
After reviewing your request, Aquasure will confirm whether the order or charge was duplicated.
If a duplicate is confirmed, our team will review the order status and determine whether the duplicate order can be canceled or refunded.
Any approved refund may take a few business days to appear on your statement, depending on your bank or payment provider.
How to Submit a Support Ticket
Submitting a support ticket is quick and easy. Simply visit our Help Center and fill out this form. Our team will review your request and follow up with the next steps.