If the gallon display is not decreasing, appears stuck, or does not change when water is being used, the system may not be detecting water flow correctly.
You may notice:
- The gallon number remains the same
- The display does not change when water is running
- Salt levels are not decreasing over time
Follow the steps below to resolve the issue.
Check the Meter Cable Connection
If gallons are not counting down, the meter cable may not be fully connected.
- Locate the meter cable connection on the control valve.
- Ensure the cable is completely snapped into place.
- Open a faucet and allow water to run.
- Check the display to confirm whether the gallons begin counting down.
If the gallons begin decreasing, the issue is resolved. If the gallons still do not change, contact Aquasure Support for further assistance.