If an item is missing from your order, don't worry. In some cases, orders ship in multiple boxes that may arrive on different days. Before contacting support, check your tracking information to confirm whether additional packages are still in transit.
If all packages have been delivered and an item is still missing, please contact our Customer Support team for assistance.
Information to Provide
To help us investigate the issue, please provide:
- 1-2 clear photos of all items you received
- Your order number
- A brief description of the missing item
Providing photos helps our team verify the contents of your shipment and determine the quickest resolution.
How to Submit a Support Request
You can submit a support request through the Aquasure Help Center. Simply fill out the form choosing the drop-down options that best match your question or issue. Our team will review the details and follow up with the next steps.